Terms of Service

Last updated: May 2026

1. Age Restriction

All products on this store are intended exclusively for adults aged 18 years or older. By accessing this website or placing an order, you confirm and warrant that you are at least 18 years of age. SoulMate reserves the right to cancel any order if we have reason to believe the purchaser does not meet this age requirement. It is the sole responsibility of the purchaser to ensure compliance with the laws of their jurisdiction regarding the purchase of adult products.

2. Scope of Service

SoulMate is an authorized retailer specializing in premium silicone companion dolls sourced from reputable manufacturers. All products are legal adult collectibles intended for personal use by adults. SoulMate does not manufacture any products directly; we curate and resell products on behalf of select manufacturing partners.

3. Product Use Disclaimer

All products sold by SoulMate are intended for lawful adult use only. By purchasing, you agree that you will use the product in accordance with applicable laws in your jurisdiction. SoulMate is not responsible for any misuse of the products.

4. Pricing and Payment

All prices are listed in USD (US Dollars) and are subject to change without notice. We accept major credit cards, PayPal, and cryptocurrency. Full payment is required before order processing begins.

5. Order Processing and Shipping

Orders are processed within 3–7 business days. All orders are shipped in plain, unmarked packaging with no brand markings or product descriptions visible on the exterior. Free shipping is provided to all US addresses. Estimated delivery times are provided as a guide and are not guaranteed. Import duties and taxes for international orders outside the US are the buyer's responsibility.

6. Privacy and Discreet Packaging

We are committed to protecting your privacy. All orders are shipped in fully discreet packaging. Your personal information will never be shared with third parties except as necessary to fulfill your order. Please refer to our Privacy Policy for full details.

7. Returns and Refunds

Due to the personal and intimate nature of our products, returns are accepted within 7 days of receipt only if the item is unopened and unused. Please refer to our Refund Policy for full details.

8. Intellectual Property

All content on this website, including but not limited to product images, descriptions, logos, and text, is the property of SoulMate or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, SoulMate shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the Services or products. Our total liability to you for any claim shall not exceed the amount paid for the product giving rise to the claim.

10. Dispute Resolution

Any disputes arising from these Terms or your use of our Services shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be subject to binding arbitration under applicable law. These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction where SoulMate operates.

11. Changes to Terms

SoulMate reserves the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of the Services after any changes constitutes your acceptance of the new Terms.