Privacy Policy

Last updated: May 2026

SoulMate operates this store and website to provide you with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how we handle your information.

1. Personal Information We Collect

We may collect the following types of personal information:

Contact details — name, billing/shipping address, phone number, and email address.
Financial information — payment card details, transaction information, and payment confirmation.
Account information — username, password, and account preferences.
Transaction information — items viewed, added to cart, or purchased.
Communications — messages you send us, including customer support inquiries.
Device and usage information — IP address, browser type, device identifiers, and how you navigate our site.

2. How We Use Your Information

Order fulfillment — to process payments, ship orders, and manage your account.
Customer support — to respond to inquiries and resolve issues.
Marketing — to send promotional emails. You may unsubscribe at any time.
Security — to detect and prevent fraud and unauthorized access.
Legal compliance — to meet applicable legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

Shopify and service providers who help us operate our store (payment processors, shipping carriers, IT services).
Marketing partners, subject to their own privacy policies.
Law enforcement or government agencies when legally required.

4. Discreet Privacy Commitment

We understand the sensitive nature of our products. Your order details, including product descriptions, will never appear on external packaging, invoices, or any communications that could be seen by third parties without your consent.

5. Relationship with Shopify

Our store is powered by Shopify. Shopify collects and processes certain data to provide and improve the Services. To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

6. Children's Privacy

Our Services are intended for adults aged 18 and older only. We do not knowingly collect personal information from minors. If you believe a minor has submitted their information to us, please contact us immediately at soulmate7961@gmail.com and we will delete it promptly.

7. Data Security and Retention

We implement reasonable technical and organizational measures to protect your personal information. We retain your data only as long as necessary to provide the Services, fulfill legal obligations, and resolve disputes.

8. Your Rights and Choices

Depending on where you live, you may have the right to:

Access — request a copy of the personal information we hold about you.
Delete — request that we delete your personal information.
Correct — request that we correct inaccurate data.
Opt out of marketing — unsubscribe from promotional emails at any time using the link in our emails.
Opt out of targeted advertising — visit our Privacy Choices page.

To exercise any of these rights, contact us at soulmate7961@gmail.com. We will respond in accordance with applicable law.

9. International Transfers

Your personal information may be stored and processed outside your country of residence. We take appropriate measures to ensure your data is protected in accordance with applicable law during any such transfers.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, contact us at soulmate7961@gmail.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.