Shipping Policy

Last updated: May 2026

Free Shipping to the USA

All orders ship free to any US address. No minimum order required. Shipping is fully insured and handled by trusted international carriers.

Discreet Packaging

Every order is shipped in a plain, unmarked box with no product names, brand markings, or descriptions visible on the exterior or on any shipping labels. Your privacy is our priority.

Order Processing Time

Orders are prepared and dispatched within 3–7 business days after payment confirmation. You will receive a tracking number by email once your order has shipped.

Estimated Delivery Times

All orders are shipped from China. Estimated delivery times after dispatch:

Destination	Estimated Delivery
United States	15–25 business days
Canada	20–30 business days
United Kingdom	15–25 business days
Europe	20–30 business days
Australia / New Zealand	15–25 business days
Japan / South Korea	10–20 business days
Southeast Asia	10–20 business days
Other regions	20–40 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or local conditions.

Tracking

A tracking number will be emailed to you after shipment. You can use this number to track your package on the carrier's website or via 17track.net.

Customs and Import Duties

For US customers, we handle all shipping arrangements and cover standard shipping costs. However, import duties, taxes, and customs fees (if applicable in your region) are the responsibility of the buyer. Most US orders are not subject to additional customs fees, but this can vary.

Shipping Delays

Occasionally, shipping delays may occur due to customs processing, peak holiday seasons, or carrier issues. These are outside our control. If your order has not arrived within the estimated timeframe, please contact us at soulmate7961@gmail.com and we will assist you.

Lost or Damaged Packages

All shipments are fully insured. If your package is lost in transit or arrives damaged, please contact us within 48 hours of the expected delivery date with your order number and photographic evidence where applicable. We will arrange a replacement or full refund.